Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 30 days of delivery
Ship items back to me within: 45 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Privacy policy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
Information I Collect
To fulfill your order, you must provide me with certain information which you authorized Etsy to provide to me, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as: providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of data protection law, I, Daniel Hawkins, am the data controller of your personal information. If you have any questions or concerns, you may contact me at daniel@danielhawkins.com. Alternately, you may mail me at:
Hawkins Handicrafts
594 Drakesborough Dr
Bowling Green, KY 42103
Frequently Asked Questions
Custom and personalized orders
If you have a preferred wood or combination of woods, but don't see it listed, please contact me - I am happy to create something custom for you.
Engravings are made with hand wood burning techniques, and have a rustic appearance that matches the ring. Engravings can be added to your order using the personalization option on the listing page. Not all woods are suitable for wood burned engravings, and we do not offer that option on rings that we don't feel would work for engravings.
Sizing details
Sizes are in standard US ring sizes. The first exchange for sizing is free for US buyers. Non-US buyers must pay additional shipping charges for exchanges due to sizing.
If you are unsure of your ring size, it is recommended to have your finger sized by a jeweler, or to try an online ring sizing guide such as findmyringsize.com
Care instructions
Care for your ring is generally simple, and only differs from the care required for a metal ring in a few ways:
While it's always better to take any ring off around water, hand washing and showering with the ring on are generally okay. We do recommend removing it before using a pool or hot tub due to the potential for chemical interactions with the finish. Strong chemicals and cleaners should be avoided while wearing the ring.
If your ring becomes significantly scratched, or the finish begins to wear over time or from chemical exposure, simply brush a small amount of superglue over the surface of the ring, and allow it to dry (we recommend superglue bottles with built-in brush applicators). If you have questions - please ask!
Gift wrapping and packaging
Rings are placed inside of a small AMAC (transparent plastic) jewelry box. First Class are sent with a receipt-style packing slip using 100% recycled paper inside of a brown cushioned mailing envelope made from recycled newspaper. We do not offer additional gift wrapping at this time.
Returns
Contact must be made with me prior to returns to ensure any issues are handled prior to shipping and to alert me to look for a package. Returned rings should be placed inside their original jewelry box and then placed into a cushioned mailing envelope (available in the shipping supplies at your local post office). Shipping may be done via USPS First Class for locations within the US to provide a cheap option that still provides tracking information. Canada residents are strongly encouraged to utilize shipping with tracking and insurance for your protection in the case of a lost or stolen package.
Damaged or Lost Items During Shipping
Please contact me immediately if you suspect a package has been lost or misdelivered. Make certain that you've checked with family members and neighbors, and looked in likely spots where a package may have been left. Call your local post office in the case of a misdelivery so that they can track down your package and correct the delivery.
If your item has been damaged during shipping, you must keep both the damaged item and packaging, be willing to take photos of the damage, and fill out forms from our insurer in order to process your replacement/refund in a timely manner.